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# E-mail messages do not forward to Gmail accounts

> Discover how to access messages from another account in Gmail without them being blocked or marked as spam.

Gmail (Google e-mail) may block messages from e-mail forwarders or mark them as spam. This article describes an alternative way you can use Gmail to access messages from another account.

## Problem

You set up an e-mail forwarder in cPanel that forwards messages from an e-mail account to Gmail. However, Gmail blocks the message or puts it in the spam folder.

<Note>
  Here is another scenario where e-mail forwarders *appear* to fail:

  * The email account [user@example.com](mailto:user@example.com) is configured to forward messages to the Gmail account [user@gmail.com](mailto:user@gmail.com).

  * A user logs in to the Gmail account [user@gmail.com](mailto:user@gmail.com) and sends a message to [user@example.com](mailto:user@example.com).

  * The message never arrives back at the Gmail account [user@gmail.com](mailto:user@gmail.com).

  However, this behavior is by design to prevent possible [email loops](https://en.wikipedia.org/wiki/Email_loop).
</Note>

## Resolution

If you experience problems with forwarded messages not reaching Gmail, there is an alternative solution. You can configure a Gmail account to access another e-mail account directly. In this configuration, you do not set up an e-mail forwarder; instead, you access messages in the other account using your Gmail inbox.

For step-by-step instructions on how to set up this configuration in Gmail, please see [this article](/docs/setting-up-gmail-to-access-your-e-mail-account).

## Related articles

* [E-mail forwarders](/docs/e-mail-forwarders)

* [Import e-mail accounts and forwarders](/docs/import-e-mail-accounts-and-forwarders)

* [E-mail messages do not forward to Outlook.com (Hotmail) accounts](/docs/e-mail-messages-do-not-forward-to-hotmail-outlook-com-accounts)