> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E-mail messages do not forward to Outlook.com (Hotmail) accounts

> Learn how to access messages from another account on Outlook.com without them being blocked or marked as spam.

Outlook.com (also known as Hotmail) may block messages from e-mail forwarders or mark them as spam. This article describes an alternative way you can use Outlook.com to access messages from another account.

## Problem

You set up an e-mail forwarder in cPanel that forwards messages from an e-mail account to Outlook.com. However, Outlook.com blocks the message or puts it in the spam folder.

<Note>
  Here is another scenario where e-mail forwarders *appear* to fail:

  * The email account [user@example.com](mailto:user@example.com) is configured to forward messages to the Outlook.com account [user@hotmail.com](mailto:user@hotmail.com).

  * A user logs in to the Outlook.com account [user@hotmail.com](mailto:user@hotmail.com) and sends a message to [user@example.com](mailto:user@example.com).

  * The message never arrives back at the Outlook.com account [user@hotmail.com](mailto:user@hotmail.com).

  However, this behavior is by design to prevent possible [email loops](https://en.wikipedia.org/wiki/Email_loop).
</Note>

## Resolution

If you experience problems with forwarded messages not reaching Outlook.com, you can configure an Outlook.com account to access another e-mail account directly. In this configuration, you do not set up an e-mail forwarder; instead, you access messages in the other account by using your Outlook.com inbox.

To set up this configuration, follow these steps:

1. Disable any e-mail forwarders you have set up that forward messages from the hosting.com account to the Outlook.com account.

2. Log in to the Outlook.com account.

3. Click the settings icon (![](https://static.hosting.com/kb/kb-hotmail-settings-icon.png)), and then click **View all Outlook settings**.

4. In the left sidebar, click **Sync email**.

5. Under **Connected accounts**, click **Other email accounts**.

6. In the **Connect your account** dialog box, under **Advanced settings**, select the **Manually configure account settings** check box, and then click **OK**.

7. In the **Advanced settings** dialog box, in the **Email address** text box, type the e-mail address that you want to access from Outlook.

8. In the **User name** text box, type the full e-mail address of the hosting.com account (for example, [user@example.com](mailto:user@example.com) ).

9. In the **Password** text box, type the password for the hosting.com account.

10. Select where the imported e-mail messages will be stored. You can either create a new folder in Outlook, or import e-mail into existing Outlook folders.

11. Select the connection type, IMAP or POP.
    > 📘 Note
    >
    > For more information about IMAP and POP, please see [this article](/docs/introduction-to-e-mail-protocols).

12. In the **Incoming (IMAP) server** text box or **Incoming (POP) server** text box, type your hosting.com server name.
    > 📘 Note
    >
    > For information about how to determine your account's server name, please see [this article](/docs/determining-your-accounts-server-name).

13. The **Incoming server port** text box should change to the correct value automatically:

    * For IMAP, the port is **993**.

    * For POP, the port is **995**.

14. For POP, if you want to keep copies of messages on the hosting.com server, select the **Leave a copy of messages on the server** check box.

    > 📘 Note
    >
    > If you do not select this option, Outlook will download messages and automatically remove them from the hosting.com account.

15. Confirm the **Authentication** list box is set to **Basic**.

16. Confirm the **Encryption** list box is set to **SSL**.

17. You can also send e-mail for the account from Outlook:

    * To send e-mail using the hosting.com server, select **Send email using your provider's server**, and then in the **Outgoing (SMTP) server** text box, type the same server name you used in step 12 above.

    * Alternatively, to send e-mail using Outlook, select **Send email using the Outlook.com server**.

18. Click **OK**. After Outlook connects to the account successfully, it appears under **Manage your connected accounts**. If Outlook is unable to connect to the account, verify the information you provided in steps 7 to 17, and then try again.

19. To access the messages in the account, locate the account name in the left sidebar, and then click **Inbox**.

## Related articles

* [E-mail forwarders](/docs/e-mail-forwarders)

* [Import e-mail accounts and forwarders](/docs/import-e-mail-accounts-and-forwarders)

* [E-mail messages do not forward to Gmail accounts](/docs/e-mail-messages-do-not-forward-to-gmail-accounts)