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> Use this file to discover all available pages before exploring further.

# FTP accounts do not work after FileZilla upgrade

> FTP accounts may not work after you upgrade your FileZilla Client to version 3.10. This article describes how to resolve the problem.

This article describes a problem that occurs after you upgrade FileZilla to version 3.10, and how to resolve it.

## Problem

When you try to access an account using a regular (unencrypted) FTP session after upgrading to FileZilla version 3.10, you receive the following error messages:

```
Error: Connection timed out
Error: Failed to retrieve directory listing
```

<Note>
  This issue does not apply to SFTP connections. SFTP connections continue to function normally in version 3.10.

  👍 Tip

  If you are unsure which FileZilla version is installed on your computer, follow these steps:

  1. Start FileZilla.

  2. On the **Help** menu, click **About**.
</Note>

## Resolution

In version 3.10, FileZilla forces TLS encryption on plain FTP connections. This applies both to new sites you create in the Site Manager, as well as any sites you have previously configured.

You can resolve this problem by resetting your accounts to use plain, unencrypted FTP connections. To do this, follow these steps:

1. Start FileZilla.

2. On the **File** menu, click **Site Manager**.

3. Under **Select Entry**, click the site.

4. On the **General** tab, in the **Encryption** list box, select **Only use plain FTP (insecure)**.

5. Click **OK**.

## Related articles

* [Using FTP (File Transfer Protocol)](/docs/using-ftp-file-transfer-protocol)

* [Managing FTP accounts](/docs/ftp-accounts-and-sessions)