> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Transfer Site Ownership

You can transfer ownership of a site to another hosting.com account directly from your dashboard. This process does not require support intervention.  A site transfer updates account ownership only. It does not migrate files, rebuild infrastructure, or change server configuration.

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**Before You Start**

**Please note:**

* Only the current account owner can initiate a transfer.
* The recipient must approve the transfer before it completes.
* If either account has unresolved billing issues, the transfer cannot proceed.
* Once completed, the original account owner and all users on that account will lose access to the site.

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**What Transfers With the Site**

When ownership changes, everything associated with the site remains intact, including:

* WordPress files
* Database
* Site-level settings
* SSH access
* FTP accounts
* Site users
* Installed plugins and themes
* Objects and configurations

Nothing inside the site environment changes. The only change is which account owns and controls the site.

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**How to Initiate a Site Transfer**

1. Log in to your hosting.comdashboard.
2. Open the site you want to transfer.
3. Click the three-dot menu next to Clear Cache and WP Admin.
4. Select Transfer Site.

![](https://files.readme.io/b4ce3ac8cec2cc0a9f270668b1c4487e2a2515361a0a7d4c1174e9cb289e764c-image.png)

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5. Enter the email address of the new owner.
6. Click Request Transfer.

![](https://files.readme.io/ccaf30c7847aaedc87b98ce2ea45ef66352c8aa153b49082fc48989c217c41bc-image.png)

The site will enter a Pending Transfer state while awaiting approval.

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**What Happens Next**

The recipient will receive an email prompting them to approve the transfer. They will also see a banner notification in their dashboard.

They can choose to:

* Accept the transfer
* Reject the transfer

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**When the Transfer Is Approved** Once the recipient approves:

* Ownership updates in approximately 100 milliseconds.
* The site disappears from the original owner’s dashboard.
* The site appears in the new owner’s dashboard.
* Both parties receive confirmation emails.
* The website remains online and unchanged throughout the process.

**Canceling a Pending Transfer**

If a transfer has not yet been approved, the original owner can cancel it.

To cancel:

1. Open the site.
2. Click the transfer status indicator.
3. Select Cancel Transfer.

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**Billing Restrictions** If either account has unpaid invoices that are past due, the transfer cannot be completed.

Please resolve the outstanding billing issues and try again.

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**After the Transfer: Recommended Audit** While the site configuration remains unchanged, account access does change.

After accepting a transfer, we recommend the new owner:

* Reviewing SSH keys
* Auditing FTP users
* Confirming site-level user permissions
* Verifying any third-party integrations

This ensures access aligns with your security expectations.

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**Important Access Note** After a transfer completes:

* The original account owner loses access.
* All account-level users from the original account lose access.
* The new account owner gains full control of the site.

No access is automatically granted to users from the previous account.

<Warning>
  This does not transfer domain ownership or email service, as some **hosting.com** clients purchase these separately alongside their Managed WordPress.
</Warning>

If you have questions about a specific transfer scenario, our support team is happy to help. We’re always just a quick chat or email away!