> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mailing list recipients do not receive list messages

> Discover solutions for when mailing list recipients don't receive messages, from identifying the cause to resolving the issue.

This article discusses a problem where mailing list recipients may not receive list messages, and how to resolve it.

<Note>
  * The information in this article only applies to shared hosting and reseller hosting packages. Managed VPS and Dedicated servers are **not** affected.

  * The information in this article only applies after you have confirmed that non-mailing list messages are being delivered correctly. If other types of messages are *also* not being delivered, you are probably experiencing a different issue (for example, your account has been blacklisted for sending spam).
</Note>

## Problem

When you send an outgoing message to a mailing list, the list recipients do not receive the message.

## Cause

This problem occurs when the **From** header or **Reply-To** header in the outgoing message uses an e-mail address from a free e-mail provider (for example, Gmail, Hotmail, or Yahoo). Spammers often use this technique to send spam, so messages that do so are blocked.

## Resolution

To resolve this issue, you must ensure that the **From** header and **Reply-To** header in your messages use e-mail addresses for which you have direct control (in other words, that use your domain name).

Additionally, messages submitted to your mailing list should use the mailing list address itself as the **Reply-To** address. Many e-mail providers block messages where a list member's e-mail address is the **Reply-To** address.

To configure these settings, follow these steps:

1. Log in to cPanel.
   > 📘 Note
   >
   > If you do not know how to log in to your cPanel account, please see [this article](/docs/accessing-cpanel).

2. On the **Tools** page, in the **Email** section, click **Mailing Lists**:\
   ![](https://static.hosting.com/kb/kb-cpanel-jupiter-email-mailing-lists-icon.png)

3. Under **Current Lists**, locate the mailing list you want to configure, and then click **Manage**. The mailman **General Options** page appears.

4. Under **General list personality**, locate **Details for from\_is\_list**, and then click **Munge From**.

   > 📘 Note
   >
   > The **Munge From** option rewrites the *From:* header by replacing the poster's address with the mailing list's address.

5. Under **Reply-To: header munging**, locate **first\_strip\_reply\_to**, and then click **Yes**.

6. Under **Reply-To: header munging**, locate **reply\_goes\_to\_list**, and then click **This list**.

7. Click **Submit Your Changes**.

## Related articles

* [Mailing Lists](/docs/mailing-lists)