> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing return reasons in OpenCart

> Customers can choose from a range of predefined return reasons in OpenCart. Learn how to add a new reason to the return choices for customers.

[OpenCart](https://hosting.com/hosting/platforms/opencart-hosting/) includes a list of predefined return reasons. This article demonstrates how to add a new reason for customers to select when they decide to return a purchased product. This will help you decide whether or not to accept a return request.

## Adding new return reasons in OpenCart

1. Log into OpenCart as an administrator.

2. On the **Dashboard** in the left sidebar, click **System**, and then click **Localisation**. Under the **Localisation** menu, click **Returns**, and then click **Return Reasons** to see the list of predefined return reasons:\
   ![](https://static.hosting.com/kb/kb_opencart_returnmenu.png)![](https://static.hosting.com/kb/kb_opencart_returnreasonlist.png)

3. Click on **AddNew** to create a new return reasons.![](https://static.hosting.com/kb/kb_opencart_addnewreason.png)

4. Enter the name of the new reason, and click on the **Save** button:\
   ![](https://static.hosting.com/kb/kb_opencart_returnreasonname.png)

5. Your customer will now see the new option in the return product page:\
   ![](https://static.hosting.com/kb/kb_opencart_returnreasonoption.png)

## Related articles

* [OpenCart](/docs/opencart1)

* [Optimizing OpenCart](/docs/optimizing-opencart)

* [Cancel orders in OpenCart](/docs/cancel-orders-in-opencart)