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# Messages are not copied to the Sent folder when using IMAP

> Are the messages that you send using IMAP not being copied to the Sent folder? We're here to help! Visit this article for step-by-step assistance!

This article discusses a problem that can occur on Mac Mail and Outlook Express when you use IMAP to connect to an e-mail account. Messages that you send are not copied to the Sent folder.

## Problem

When you use Mac Mail or Microsoft Outlook Express to send e-mail messages, the messages may not be copied to the Sent folder. This problem only occurs when you use IMAP to connect to the e-mail account.

## Resolution

This problem occurs when the IMAP folder's root path is not set to **INBOX**. As a result, Mac Mail and Outlook Express are unable to locate the Sent folder for sent messages. To resolve this issue, follow the appropriate procedure for your e-mail client application.

### Outlook Express

To resolve this problem on Outlook Express, follow these steps:

1. Start Outlook Express.

2. On the **Tools** menu, click **Accounts**.

3. Select the e-mail account, and then click **Properties**.

4. Click the **IMAP** tab.

5. Under **Folders**, in the **Root folder path** text box, type `INBOX`.

6. Confirm that the **Check for new messages in all folders** check box is selected.

7. Under **Special Folders**, select the **Store special folders on IMAP server** check box.

8. In the **Sent Items path** text box, type `Sent`.

9. In the **Drafts path** text box, type `Drafts`.

10. Click **OK**, and then click **Close**.

### Mac Mail

To resolve this problem on Mac Mail, follow these steps:

1. Start Mac Mail.

2. On the **Mail** menu, click **Accounts**.

3. In the list of e-mail accounts, click your hosting.com account, and then click **Advanced**.

4. In the **Path Prefix** text box, type `INBOX`.
   > 🚧 Important
   >
   > Make sure you capitalize the entire word. It must be **INBOX** .

5. Click **OK**.

## Related articles

* [Accessing e-mail accounts with client applications](/docs/accessing-e-mail-accounts-with-client-applications)