> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting the PrestaShop administrator password

> If you are locked out of your PrestaShop administrator account, there are a few ways you can reset your password. This article shows you how.

This article describes two methods for resetting the PrestaShop administrator password. Normally, if you forget your password you can reset it by e-mail. However, if this option is unavailable (for example, if e-mail on your site is not working correctly), you can reset the password in the database manually.

## Resetting the password by e-mail

To reset the PrestaShop administrator password by e-mail, follow these steps:

1. Go to the PrestaShop login page.

2. Click the **Lost password?** link.

3. In the **Email address** text box, type the address you provided during the installation process.

4. Click **Send**. PrestaShop sends a new administrator password to the e-mail address.

## Resetting the administrator password in the database

If you are unable to reset the PrestaShop administrator password by e-mail, you can manually reset it in the database. To do this, follow these steps:

1. Log in to cPanel.
   > 📘 Note
   >
   > If you do not know how to log in to your cPanel account, please see [this article](/docs/accessing-cpanel).

2. In the **Files** section of the cPanel home screen, click **File Manager**.

3. Navigate to the directory where you installed PrestaShop. For example, this may be the *public\_html* directory, the *public\_html/presta* directory, or another directory.

4. In the PrestaShop directory, open the *config* directory.

5. Right-click the *parameters* *.php* file, and then click **View**.

6. Locate the ***COOKIE\_KEY*** variable, and then copy the long alphanumeric value that follows.
   > 🚧 Important
   >
   > Make sure you do not include the quotation marks! Only copy the alphanumeric value.

7. Note the value of the ***DB\_NAME*** variable. This is the name of your PrestaShop database.

8. Return to the cPanel home screen.

9. In the **Databases** section of the cPanel home screen, click **phpMyAdmin**.

10. In the left-hand pane of phpMyAdmin, click the name of the PrestaShop database that you obtained in step 7. A list of tables in the database appears.
    > 👍 Tip
    >
    > Typically, the PrestaShop database is\
    > **username\_presXXX** , where *username* represents your cPanel username, and *XXX* is a three-digit number.

11. Click the **ps\_employee** table.
    > 📘 Note
    >
    > You may have to click\
    > **>** to scroll through the list of tables until you locate the\
    > **ps\_employee** table.

12. Locate the row for the administrator login that you want to reset, and then click **Edit**.

13. Locate the **passwd** row. In the **Value** text box is the current encrypted administrator password.

14. In the **Value** text box, delete all of the text.

15. In the **Value** text box, paste the alphanumeric value that you copied in step 6.

16. In the **Value** text box, type the new administrator password *after* the alphanumeric value.
    > 🚧 Important
    >
    > There should not be a space between the two values. For example, the value should look similar to *wrwr218phsdvo5jvsaz7bqwgxiyp0gbxohahimexHereIsTheNewPassword*. (Your cookie key and password will be different, of course.)

17. In the **Function** list box for the **passwd** row, select **MD5**.

18. Scroll to the bottom of the page, and then click **Go**. phpMyAdmin updates the database with the new password.

19. You should now be able to log in to PrestaShop as the administrator by using the new password.