> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up e-mail on Apple iOS

> Set up your hosting.com email on iPhone or iPad with our step-by-step guide.

This article demonstrates how to set up access to a hosting.com e-mail account on Apple iOS devices, such as the iPhone and iPad.

<Note>
  The procedures in this article are a general guide to configuring email access on Apple iOS devices. Due to the large number of possible configurations, we provide support for email configuration on a "best effort" basis.
</Note>

To configure an iOS device to work with your hosting.com e-mail account, follow these steps:

1. Make sure you have already created at least one e-mail account for your domain. If you have not done this, please see [this article](/docs/e-mail-accounts) to learn how to create an e-mail account using cPanel.

2. On the home screen, tap **Settings**, and then tap **Mail**.

3. Tap **Accounts**, and then tap **Add Account**:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-accounts.png)

   ![iOS - Mail - Add Account](https://static.hosting.com/kb/kb-email-ios-mail-add-account.png)

   > 📘 Note
   >
   > The user interface displayed in these images may differ slightly from the version you have installed.

4. Tap **Other**:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-add-account-other.png)

5. Under **Mail**, tap **Add Mail Account**:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-add-mail-account.png)

6. In the **Name** text box, type the display name that you want to appear on messages you send:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-add-mail-account-name.png)

7. In the **Email** text box, type the e-mail address of the account that you created in cPanel (for example, [*user@example.com*](mailto:_user@example.com_) ).

8. In the **Password** text box, type the password for the e-mail account that you created in cPanel.

9. In the **Description** text box, type a description for the account.

10. Tap **Next**:\
    ![](https://static.hosting.com/kb/kb-email-ios-mail-add-mail-account-next.png)

11. Select the type of incoming mail server that you want to use:

    * If you want to use IMAP, tap **IMAP**.

    * If you want to use POP, tap **POP**.\
      ![](https://static.hosting.com/kb/kb-email-ios-mail-add-mail-account-imap-pop.png)

12. Under **Incoming Mail Server**, in the **Host Name** text box, type either the full hosting.com server name for your account (for example, **mi3-ss4.a2hosting.com** ), or **mail.example.com**, where*example.com* represents your site's domain name.

    > 📘 Note
    >
    > For information about how to determine your account's server name, please see [this article](/docs/determining-your-accounts-server-name).

    > 👍 Tip
    >
    > To avoid receiving possible SSL/TLS warning messages, we recommend you use the full hosting.com server name instead of your site's domain name.

13. In the **User Name** text box, type the e-mail address of the account that you created in cPanel (for example, [*user@example.com*](mailto:_user@example.com_) ).

14. In the **Password** text box, type the password for the e-mail account that you created in cPanel.

15. Under **Outgoing Mail Server**, type the same values that you used for the incoming mail server in steps 12 to 14.

    > 🚧 Important
    >
    > Although iOS lists the outgoing mail server's **User Name** and **Password** values as  **Optional** , they are *not* optional. If you do not specify your username and password for the outgoing mail server, you will be unable to send messages.

16. Tap **Next**. iOS verifies the mail server settings. This process can take several minutes.

    > 📘 Note
    >
    > If you specified *mail.example.com* as the server host name, you may receive a **Cannot Verify Server Identity** warning message. Tap **Continue** to continue the setup process.

17. Confirm that **Mail** is set to **ON**, and then tap **Save**:\
    ![](https://static.hosting.com/kb/kb-email-ios-mail-add-mail-account-apps.png)

    iOS adds the account.

18. On the home screen, tap **Mail**. iOS downloads the messages in the account.

    > 📘 Note
    >
    > If you already had another e-mail account configured before you added the hosting.com account, tap **Mail**, and then tap the account name in the top left corner of the screen to view the **Mailboxes** page. Under **Mailboxes**, tap the account description that you specified in step 9. iOS downloads and displays the messages in the account:
    >
    > ![iOS - Mailboxes](https://static.hosting.com/kb/kb-email-ios-mail-mailboxes.png)

### Configuring iOS to delete messages when using IMAP

If you set up iOS to access an e-mail account using IMAP, you may receive the following error message when you try to delete an e-mail message:

```
Unable to Move Message
The message could not be moved to the mailbox Trash.
```

Although the e-mail message does not appear in the iOS inbox, it is still on the mail server. (You can verify this yourself by checking the e-mail account in Webmail or another client application.)

To resolve this problem, follow these steps on the iOS device:

1. On the home screen, tap **Settings**, and then tap **Mail**.

2. Tap **Accounts**, and then tap the account that you want to modify:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-accounts.png)

   ![](https://static.hosting.com/kb/kb-email-ios-mail-accounts-select-account.png)

3. Under **IMAP**, tap the account name:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-accounts-select-account-2.png)

4. At the bottom of the page, tap **Advanced**:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-accounts-imap-advanced.png)

5. Under **Mailbox Behaviors**, tap **Deleted Mailbox**:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-accounts-imap-deleted-mailbox.png)

6. Under **On the Server**, confirm there is a check mark next to **Trash**. If there is not a check box next to **Trash**, tap **Trash**:\
   ![](https://static.hosting.com/kb/kb-email-ios-mail-accounts-imap-deleted-mailbox-settings.png)

7. On the top menu bar, tap **Advanced**, tap **Account**, and then tap **Done**. Any messages that you delete on iOS are now also deleted on the mail server.

## Related articles

* [Introduction to e-mail protocols](/docs/introduction-to-e-mail-protocols)

* [Accessing e-mail accounts with client applications](/docs/accessing-e-mail-accounts-with-client-applications)

* [Troubleshooting e-mail accounts](/docs/troubleshooting-e-mail-accounts)