> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Cloudflare connections

> Get assistance on troubleshooting Cloudflare connections and connection-related issues, including Cloudflare error pages and site DNS setting problems.

If you experience connection-related issues with your web site when Cloudflare is enabled, this article provides information you can use to troubleshoot and help determine the cause.

<Note>
  For information about how to activate Cloudflare for your account, please see [this article](/docs/how-to-activate-cloudflare). For detailed information about how to configure Cloudflare settings, please see the\
  [Cloudflare documentation](https://support.cloudflare.com).
</Note>

## Cloudflare error pages

One of the most common (and visible) indications of a problem is when your site displays a Cloudflare error page instead of your own content. These error pages can provide valuable information about why your site is not loading correctly.

There are several scenarios where Cloudflare displays an error page:

* **520 Web server is returning an unknown error:** For information about this error message, please visit [https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520](https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520).

* **521 Web server is down:** For information about this error message, please visit [https://support.cloudflare.com/hc/en-us/articles/200171916-Error-521](https://support.cloudflare.com/hc/en-us/articles/200171916-Error-521).

* **Error 522 - Connection timed out:** For information about this error message, please visit [https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522](https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522).

* **523 Origin is unreachable:** For information about this error message, please visit [https://support.cloudflare.com/hc/en-us/articles/200171946-Error-523](https://support.cloudflare.com/hc/en-us/articles/200171946-Error-523).

* **524 A timeout occurred:** For information about this error message, please visit [https://support.cloudflare.com/hc/en-us/articles/200171926-Error-524](https://support.cloudflare.com/hc/en-us/articles/200171926-Error-524).

* **525 SSL handshake failed:** For information about this error message, please visit [https://support.cloudflare.com/hc/en-us/articles/200278659-Error-525](https://support.cloudflare.com/hc/en-us/articles/200278659-Error-525).

* **526 Invalid SSL certificate:** For information about this error message, please visit [https://support.cloudflare.com/hc/en-us/articles/200721975-Error-526](https://support.cloudflare.com/hc/en-us/articles/200721975-Error-526).

## Site DNS settings

For Cloudflare to work, your domain's nameserver settings must be configured to route traffic through their network.

<Note>
  * If your site experiences connection issues and it has been **less** than 24 hours since you enabled Cloudflare, please be patient. It can take up to 24 hours for DNS propagation to complete.

  * If you receive a blank page in your browser (sometimes referred to as the "white screen of death"), this indicates a problem with your site's web application or the web server itself—Cloudflare is not the cause.
</Note>

To verify that your site is configured at the DNS level to use the Cloudflare network, follow these steps:

1. Log in to your account [using SSH](/docs/using-ssh-secure-shell).

2. At the command prompt, type the following command. Replace ***example.com*** with your own domain name:

   ```bash theme={null}
   dig www.example.com
   ```

3. In the *dig* command output, look under **AUTHORITY SECTION**:

   * If a hostname with *cloudflare.com* is included in the response, go to step 4. (For example, *dns.cloudflare.com* or *ns.cloudflare.com* )

   * If *cloudflare.com* is **not** included in the response, your domain's DNS is not configured to use Cloudflare.

4. On your local computer, use *dig* or *nslookup* to query *[www.example.com](http://www.example.com)*, where ***example.com*** represents your domain name.

   > 📘 Note
   >
   > For information about how to use *dig* or *nslookup* on your own computer, please see [this article](/docs/troubleshooting-dns-with-dig-and-nslookup).

   * If a hostname with *cloudflare.com* is included in the response, then your domain's DNS settings are working along the entire connection path from your local computer to Cloudflare to the server.

   * If *cloudflare.com* is **not** included in the response, the problem is not with Cloudflare. Your local computer or network may have a configuration issue preventing access to the Cloudflare network or your site.

## More information

For more information about Cloudflare, please visit [https://www.cloudflare.com](https://www.cloudflare.com).

## Related articles

* [What is Cloudflare?](/docs/what-is-cloudflare)

* [Activating Cloudflare](/docs/how-to-activate-cloudflare)