> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Using Server Rewind to restore e-mail
> Discover how to restore email using cPanel's Server Rewind feature with our step-by-step guide.
This article describes how to use the Server Rewind feature in cPanel to restore e-mail.
**Important**
Many accounts now use JetBackup instead of Server Rewind for backup and restore management. If you do not see the **Server Rewind** icon in cPanel, look for the **JetBackup 5** icon instead. For information about how to use JetBackup to restore email accounts, please see [this article](/docs/restoring-files-email-and-databases-using-jetbackup).
❗️ Warning
* Please note that this process completely replaces all e-mail on the account. Make sure you back up your e-mails before proceeding.
* Server Rewind is not available on managed VPS accounts with root access.
🚧 Important
For server performance and stability reasons, Server Rewind is unavailable from 3:00 AM to 5:00 AM in the local time zone of the server.
* For accounts hosted at the **Amsterdam data center**, Server Rewind is unavailable between 3:00 AM and 5:00 AM Central European Time or Central European Summer Time, when applicable.
* For accounts hosted at the **Arizona data center**, Server rewind is unavailable between 3:00 AM and 5:00 AM Mountain Standard Time.
* For accounts hosted at the **Michigan data center**, Server Rewind is unavailable daily between 3:00 AM and 5:00 AM Eastern Standard Time or Eastern Daylight Time, when applicable.
* For accounts hosted at the **Singapore data center**, Server Rewind is unavailable daily between 3:00 AM and 5:00 AM Singapore Time.
## Backups and Server Rewind
All hosting.com servers have redundant hard drives for real-time RAID 1 mirrored backups. We also provide off-server backups. These server backups are stored for the last 30 days on a best-effort basis. To do a restore from one of these backups, use the Server Rewind feature in cPanel.
If you require assistance from our Support team in retrieving backups, please open a support ticket at [https://my.hosting.com](https://my.hosting.com). In the ticket, please specify what you want to restore, and we will make a best effort to restore your data.
We recommend that you maintain your own backups as well. If you create full or partial backups using the [cPanel Backup feature](/docs/backups-in-cpanel), however, please do not save multiple copies of backups on your hosting account. For more information, please see [our Terms of Service](https://hosting.com/about/policies/).
## Restoring e-mail with Server Rewind
To restore e-mail using Server Rewind, follow these steps:
1. Before using Server Rewind, back up your e-mail off-site.
> 👍 Tip
>
> An easy way to back up e-mail is to set up a client application to access your accounts using POP. POP downloads all e-mail messages locally to your computer. For information about how to do this, please see [this article](/docs/accessing-e-mail-accounts-with-client-applications).
2. Prepare the mail directory for e-mail restore:
* If you want to restore all e-mail for all domains, remove the *mail* directory from the account entirely.
* If you want to restore all e-mail for a specific domain, remove the directory in the *mail* directory. For example, delete only the *mail/example.com* directory.
3. Log in to cPanel.
> 📘 Note
>
> If you do not know how to log in to your cPanel account, please see [this article](/docs/accessing-cpanel).
4. On the **Tools** page, in the **Files** section, click **Server Rewind**:\
5. Select the date that contains the e-mails you want to restore. To expand a date, click the **+** icon.
6. Select the *mail* directory.
> 🚧 Important
>
> Make sure you leave the **Restore into this location in my home directory** text box empty.
7. Click **Restore!** The restoration process begins.
> 📘 Note
>
> The length of time to complete the restore process depends on directory size, the number and size of the files, and so on.
8. After the *mail* directory is restored, confirm that the *etc/example.com* directory is present, where ***example.com*** represents your domain name. This directory contains the login information for your e-mail accounts. If there are no files in the directory, select the *etc* directory in Server Rewind, and then click **Restore!**.
## Related articles
* [Using Server Rewind to restore files and databases](/docs/server-rewind)
* [cPanel File Manager](/docs/cpanel-file-manager)
* [Managing backups](/docs/backups-in-cpanel)