> ## Documentation Index
> Fetch the complete documentation index at: https://kb.hosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing e-mail message headers

> Learn how to view a message's raw e-mail headers to fix e-mail problems. View the e-mail message headers using a variety of Client applications.

This article describes how to view the raw e-mail message headers using various client applications. You can use the information in message headers to help troubleshoot some types of e-mail problems.

## About e-mail message headers

E-mail headers provide low-level details about a message, such as:

* Who sent the message and from what server.

* The path the message took to arrive at its destination.

* Anti-spam testing results.

If you experience e-mail issues and open a support ticket with our Support team, they may ask you to provide header data for one or more of your messages. To do this, follow the appropriate procedure below for your own e-mail client application.

## Mozilla Thunderbird

To view a message's e-mail headers in Mozilla Thunderbird, follow these steps:

1. Open the message in Thunderbird.

2. On the **View** menu, click **Headers**, and then click **All**.
   > 👍 Tip
   >
   > * You can view the complete message, including headers and content, in a separate window suitable for copy-and-paste or saving to a file. To do this, on the **View** menu, click **Message Source**.
   >
   > * To save the message as an EML file, on the **File** menu, click **Save As**, and then click **File**. In the **Save Message As** dialog box, in the **Name** text box, type a name for the file, and then click **Save**.

## Microsoft Outlook

To view a message's e-mail headers in Outlook, follow these steps:

1. Open the message in Outlook.

2. On the **File** menu, click **Info**, click **Properties**, and then look under **Internet headers**.
   > 👍 Tip
   >
   > To save the message as a MSG file, on the **File** menu, click **Save As** . In the  **Save As** dialog box, in the **File name** text box, type a name for the file. In the **Save as type** list box, select **Outlook Message Format (\*.msg)** , and then click **Save** .

## Microsoft Outlook Express

To view a message's e-mail headers in Outlook Express or Windows Mail, follow these steps:

1. Open the message in Outlook Express.

2. On the **File** menu, click **Properties**.

3. Click the **Details** tab.
   > 👍 Tip
   >
   > * You can view the complete message, including headers and content, in a separate window suitable for copying and pasting. To do this, on the **Details** tab, click **Message Source**.
   >
   > * To save the message as an EML file, on the **File** menu, click **Save As**. In the **Save Message As** dialog box, in the **File name** text box, type a name for the file. In the **Save as type** list box, select **Mail (\*.eml)**, and then click **Save**.

## Apple (Mac) Mail

To view a message's e-mail headers in Apple (Mac) Mail, follow these steps:

1. Open the message in Mac Mail.

2. On the **View** menu, click **Message**, and then click **All Headers**.
   > 👍 Tip
   >
   > * You can also view the complete message, including headers and content, in a separate window suitable for copying and pasting. To do this, on the **View** menu, click **Message**, and then click **Raw Source**. To return to the normal message view, on the **View** menu, click **Message**, and then click **Original Content**.
   >
   > * To save the message as an EML file, on the **File** menu, click **Save As**. In the **Format** list box, select **Raw Message Source**, and then click **Save**.

## Roundcube webmail

To view a message's e-mail headers in Roundcube, follow these steps:

1. Open the message in Roundcube.

2. In the main toolbar, click **More**, and then click **Show source**.
   > 👍 Tip
   >
   > To save the message as an EML file, in the main toolbar, click **More** , and then click **Download (.eml)** . In the **Save File** dialog box, in the **Name** text box, type a name for the file, and then click **Save** .

## Related articles

* [Accessing e-mail accounts with client applications](/docs/accessing-e-mail-accounts-with-client-applications)

* [Accessing e-mail accounts through webmail](/docs/accessing-e-mail-accounts-through-webmail)

* [Troubleshooting e-mail accounts](/docs/troubleshooting-e-mail-accounts)