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This article describes a problem that may occur when you use cPanel, and how to resolve it.

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Problem

When you try to view a page in cPanel, the login page appears with the following error message:

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Cause

This problem occurs when either of the following scenarios occurs:
  • You (or someone else) tries to log in to cPanel using the same account, from two separate devices, at the same time.
  • Your Internet Service Provider (ISP) assigns you a new IP address while you are logged in to cPanel.

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Resolution

To resolve this problem, simply log back in to cPanel on the device you are using.