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To transfer files between your computer and your website, you’ll want to create an FTP account for your hosting.com Managed WordPress account. To do this, follow these steps:
  1. Log in to the Hosting Panel at https://my.hosting.com.
  2. In the left sidebar, click Managed WordPress:
  3. On the My Websites page, locate the site, and then click Manage:
  4. On the hosting.com dashboard, on the Overview tab, scroll to the bottom of the page, and then in the FTP Accounts section, click Add FTP Account:
  5. In the Add FTP Account dialog box, complete the following fields:
    1. In the Username text box, type a username for the account:
    2. In the Password text box, type a password for the account.
    3. In the Directory text box, you can optionally set a specific directory for the new FTP user. For example, you might want to set a particular directory if you’ve hired a developer to do some work on your site. You could create a specific directory limited to providing them access to your themes directory only, and then remove the account when the work is complete.
      📘 Note When you create an FTP account for your own use, you can leave the Directory text box empty. This enables you to access everything in your account’s public_html directory.
  6. Click Create. You can now log in to the server to manage your website’s file system using the FTP account.

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FTP settings and software

You can use any FTP application to transfer files to your account. Be sure to use FTP (not FTPS or SFTP). Leave all ports as the default, and choose Passive Mode FTP, because Active mode is not supported. You can find the FTP server address on the General tab in the Site Information section, just above the FTP Accounts section. If you’re not sure which FTP application to use, FileZilla is a popular choice. Many of our Windows customers have had good experiences with WinSCP. It can import FileZilla profiles and might work better. Apple macOS users may want to try CyberDuck.