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This article discusses what is included and not included in the migration of a cPanel account between two servers. When hosting.com migrates a cPanel account to a new server, only cPanel settings (and any features that are configured within cPanel) are migrated. These settings include:
  • Website files and content.
  • Email accounts.
  • Email settings, including all of the following:
    • Email forwarders
    • Email filters
    • Spam filters
    • Mailing lists
    • Autoresponders
    • Email routing settings
  • MySQL and PostgreSQL databases.
  • Cron jobs.
  • DNS settings.
  • Domain redirect configurations.
  • FTP accounts.
  • Backup settings.
  • Node.js, Python, and Ruby applications.
ImportantComplete applications are only migrated to servers that run CloudLinux (Shared, Reseller, and Managed WordPress accounts). Migrations to VPS and Dedicated servers include application files, but the applications themselves are not set up automatically on the new server.
  • Applications installed through Softaculous.
  • SSL certificates.
Migrations do not include any configurations or installations completed outside of cPanel. This includes server-side configurations and software packages, such as:
  • IP address(es) and server network configuration.
  • Apache and PHP configuration files (for example, httpd.conf ).
  • Firewall configurations.
  • MySQL service configuration file ( my.cnf ).
  • Any files or configurations made or created by the root user.
  • Server packages and software installed or configured by the root user.
  • Server Rewind backups (this only applies to Shared, Reseller, and Managed WordPress accounts).
  • Two-factor authentication (you will need to go through the configuration process in cPanel again to generate new keys).
If you have any questions about what is or is not included during a cPanel migration, please open a support ticket with the support team at https://my.hosting.com, and we will be happy to assist you.