Method #1: Use the password reset web link
The easiest way to reset the administrator password is to use the Forgot password? feature. To do this, follow these steps:- Go to the login URL for your WHMCS installation.
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On the login page, click Forgot password?:
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In the Username or Email address text box, type the administrator’s email address, and then click Reset Password:
- WHMCS sends a message with a password reset URL to the email address you specified in step 3. Click the password reset URL, and then type the new password.
Method #2: Reset the password in the WHMCS database
If you are unable to use method #1, you can reset the password manually in the WHMCS database. To do this, follow these steps:-
Log in to cPanel.
📘 Note If you do not know how to log in to your cPanel account, please see this article.
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On the Tools page, in the Databases section, click phpMyAdmin:
The phpMyAdmin administration page appears in a new window.
- In the left-hand pane of phpMyAdmin, click the name of the WHMCS database. A list of tables in the database appears.
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Click the tbladmins table:
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Locate the row for the administrator login that you want to reset, and then click Edit:
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In the password row, in the Function list box, select MD5:
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In the password row, in the Value text box, delete all of the existing text:
- In the Value text box, type the new administrator password.
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In the passwordhash row, in the Value text box, delete all of the existing text:
- Scroll to the bottom of the page, and then click Go. phpMyAdmin updates the database with the new password.
- You should now be able to log in to WHMCS as the administrator by using the new password.