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Cancelling hosting does not cancel your domain. Domain registrations are separate products and keep renewing at their standard rate until you cancel or transfer them yourself.This is the most common surprise on this page. If you want both to stop, cancel both.

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Submitting a cancellation request

  1. Log in to the Hosting Panel at https://my.hosting.com.
  2. Under Products & Services, locate the service and click Manage.
  3. In the left sidebar, click Billing.
  4. Scroll to Renewal & Subscription Settings and click Cancellation request.
  5. Choose when the cancellation takes effect, and optionally give a reason.
  6. Click Request cancellation.
You will get a confirmation once it has been processed. No further action is needed from you to stop future billing.
On a mobile device the sidebar is collapsed — tap the menu lines at the top left, select the service, then open Billing.

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Choosing when it takes effect

Most people want end of billing cycle. You have already paid for the time, and choosing it does not cost you anything or shorten your access.

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What happens after the paid period ends

For end-of-billing-cycle cancellations there is then a 14-day grace period. The account is suspended but the data is kept, so if you change your mind you can reactivate with everything intact. At the end of those 14 days the account is terminated and all data is removed.
Download everything before your final date. Website files, databases and email. Once the account is terminated the data is gone and cannot be recovered.See Generating and downloading backups.

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Changing your mind

If the cancellation has not taken effect yet, you can reverse it:
  1. Log in to the Hosting Panel.
  2. Under Products & Services, select the service.
  3. Click Cancel Cancellation Request.
The service carries on as normal and renewals resume. If the paid period has already ended and you are inside the 14-day grace window, open a ticket instead and we will reactivate the account with your data.

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What cancelling does and does not stop

It stops:
  • All automatic renewal charges for that service
  • Any pending, unpaid renewal invoice for it, which is voided automatically
Hosting plans cannot be switched to manual renewal — cancelling at the end of the term is how you stop a hosting plan renewing. (Domains can be set to manual renewal with the auto-renew toggle.)
Cancelling does not refund the current term. You keep the service until the paid period ends, but the money already paid for that period is not returned. See the money-back guarantee below for the one case where a refund applies.If you cancel before a renewal date but the renewal was already charged — we take payment up to 3 days early — tell us in a billing ticket and that renewal can be refunded.
It does not stop or affect:
If you use our nameservers and you cancel the hosting, your website and email records go with the hosting account. Point the domain somewhere else before the final date, or the domain will resolve to nothing.
Cancelling a lot of services at once? Open a ticket and we will handle the bulk cancellation rather than you submitting each one.

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The 30-day money-back guarantee

A 30-day money-back guarantee applies from the date of your initial purchase. It does not automatically extend to renewals. Outside the 30-day window we do not refund unused time and we do not prorate. Longer terms are priced lower precisely because of the commitment. Refunds are handled by the billing team on a ticket, not on chat.

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If you are moving to another host

Migrating your site away does not cancel anything. Moving your files and changing your DNS leaves the hosting plan here running, and it will keep invoicing you. You have to submit the cancellation request yourself. The order that avoids trouble:
  1. Migrate to the new host.
  2. Verify it fully — site loading, email sending and receiving, forms working.
  3. Then submit the cancellation request here.
Cancelling first means losing access to the files and databases you may still need.
Submitted a cancellation and then found the migration is not finished? Open a ticket straight away and ask us to put the cancellation on hold. We can keep the old account alive while you finish.
If you have already received a renewal invoice for a service you have migrated away from, submit the cancellation request and the pending invoice is voided.

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Before you cancel

If you are leaving because of a problem rather than because you no longer need the service, it is worth a conversation first:
  • A technical problem — open a ticket. If you are not satisfied with the answer, ask for it to be escalated and we will check it
  • The renewal price — talk to us before cancelling
  • A long billing cycle feeling too big — we can look at changing you to a shorter term instead
  • A server costing more than you need — we can look at right-sizing or downgrading rather than you leaving