Managing billing in the Hosting Panel

Learn how to manage billing for your hosting.com account. This article covers how to pay invoices, manage billing cycles, and more.

Viewing orders

To view and manage your orders, follow these steps:

1. Log in to the Hosting Panel at https://my.hosting.com.

2. On the home page, in the left sidebar, click Billing:

   

   Alternatively, click the top-right icon, and then click Billing:

   

3. On the Billing page, the My orders tab appears:

   

4. On this tab, you can:

   • Search for a specific order in the Search text box.
   • Click Filter, and then filter the orders that appear in the list by selecting from a list of criteria.
   • Click Sort, and then sort orders by date, status, and other criteria.
   • Place a new order for additional products and services.

5. To view an order in detail, click the > icon:

   

Managing invoices

To view and manage your invoices, follow these steps:

1. Log in to the Hosting Panel at https://my.hosting.com.

2. On the home page, in the left sidebar, click Billing:

   

   Alternatively, click the top-right icon, and then click Billing:

   

3. On the Billing page, click the Invoices tab:

   

4. On this tab, you can:

   • Search for a specific invoice in the Search text box.
   • Click Filter, and then filter the invoices that appear in the list by selecting from a list of criteria.
   • Click Sort, and then sort invoices by date, status, and other criteria.

5. To view an invoice in detail or download an invoice, click the three-dot menu, and then click View invoice or Download:

   

Setting billing information

You can specify your preferred currency and invoice consolidation options. To do this, follow these steps:

1. Log in to the Hosting Panel at https://my.hosting.com.

2. On the home page, in the left sidebar, click Billing:

   

   Alternatively, click the top-right icon, and then click Billing:

   

3. On the Billing page, click the Billing information tab:

   

4. Specify the preferences you want, and then click Save.

Managing credit notes

To view credit notes for your account, follow these steps:

1. Log in to the Hosting Panel at https://my.hosting.com.

2. On the home page, in the left sidebar, click Billing:

   

   Alternatively, click the top-right icon, and then click Billing:

   

3. On the Billing page, click the Credit Notes tab:

   

4. On this tab, you can:

   • Search for a specific credit note in the Search text box.
   • Click Filter, and then filter the credit notes that appear in the list by selecting from a list of criteria.
   • Click Sort, and then sort credit notes by date and other criteria.

Adding a payment method

To add a payment method (credit card, debit card, or PayPal) to your account, follow these steps:

1. Log in to the Hosting Panel at https://my.hosting.com.

2. On the home page, in the left sidebar, click Billing:

   

   Alternatively, click the top-right icon, and then click Billing:

   

3. On the Billing page, click the Payment Methods tab:

   

4. Click Add payment method.

5. In the Add a payment method dialog box, select Credit or debit card or Paypal:

   • For a credit or debit card, specify the card details, and then click Add payment method.
   • For Paypal, specify your Paypal account details, and then click Add payment method.

6. After you add a payment method, it appears in the list of payment methods. To edit the payment method, click the three-dot menu, and then click Edit:

   

Managing account credit

To view and manage your account's credit, follow these steps:

1. Log in to the Hosting Panel at https://my.hosting.com.

2. On the home page, in the left sidebar, click Billing:

   

   Alternatively, click the top-right icon, and then click Billing:

   

3. On the Billing page, click the Account Credit tab:

   

4. To add credit to your account, click Top Up. You can add a credit card, debit card, or PayPal account.

Managing billing cycles

If you want to take advantage of one of our discounted pre-paid billing cycles, open a billing ticket on the Hosting Panel at https://my.hosting.com. In the ticket, please make sure that you specify the billing cycle you want.

Unfortunately, it is not possible at this time for customers to change account billing cycles themselves in the Hosting Panel.