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This article demonstrates how to set up Apple (Mac) Mail on macOS (formerly OS X) to access a hosting.com e-mail account. To configure Apple (Mac) Mail to work with your hosting.com e-mail account, follow these steps:
  1. Make sure you have already created at least one e-mail account for your domain. If you have not done this, please see Managing e-mail accounts in cPanel to learn how to create an e-mail account.
  2. Start Mail.
  3. On the Mail menu, click Add Account:
    macOS - Mail - Add Account
    📘 Note The user interface displayed in these images may differ slightly from the version you have installed.
  4. Under Choose a Mail account provider, click Other Mail Account:
    macOS - Mail - Choose provider
  5. Click Continue. The Add a Mail account dialog box appears:
    macOS - Mail - Add a Mail account dialog box
  6. In the Name text box, type the name that you want to appear on messages you send.
  7. In the Email Address text box, type the e-mail address of the account you created.
  8. In the Password text box, type the password for that e-mail account.
  9. Click Sign In:
    macOS - Mail - Add a Mail account dialog box - Sign In
Mail tries to log in automatically, and may display the error message “Unable to verify account name or password.” This is normal.
  1. In the Account Type list box, select the type of incoming mail server that you want to use:
    • If you want to use POP, select POP.
    • If you want to use IMAP, select IMAP.
      macOS - Mail - Select account type
  2. In the Incoming Mail Server text box, type mail.example.com, replacing example.com with your own domain name.
    👍 Tip Use mail.example.com rather than a server hostname. Secure SSL/TLS access with POP3 and IMAP works normally, and the setting keeps working if your account is ever moved to a different server.
  3. In the Outgoing Mail Server text box, type mail.example.com as well.
    🚧 Important If Mail warns that the certificate does not match the server name, do not dismiss the warning. Use your server name in place of mail.example.com instead — find it in the Hosting Panel under Products & Services → Hosting & Servers → Manage. See Add your email to your phone and desktop.
  4. Click Sign In. Mail tries to log in to the server a second time:
    • If the login is successful, and you selected POP as the account type, configuration is complete.
    • If the login is successful, and you selected IMAP as the account type, follow these additional steps: i. Mail asks which apps you want to use with the account. Confirm that Mail is checked. Optionally, you can also select the Notes app if you want:
      macOS - Mail - IMAP - Select apps ii. Click Done. Mail adds the account and downloads any messages. iii. On the Mail menu, click Accounts:
      macOS - Mail - Accounts iv. In the list of accounts, click the account you just added, and then click Advanced:
      macOS - Mail - Accounts - Advanced v. Confirm that the Path Prefix text box is set to INBOX, and then click OK:
      macOS - Mail - IMAP prefix
Mail is now configured to work with your hosting.com e-mail account.

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