Setting up Apple (Mac) Mail on macOS

1. Make sure you have already created at least one e-mail account for your domain. If you have not done this, please see Managing e-mail accounts in cPanel to learn how to create an e-mail account.
2. Start Mail.
3. On the Mail menu, click Add Account:
   

   📘 Note The user interface displayed in these images may differ slightly from the version you have installed.

4. Under Choose a Mail account provider, click Other Mail Account:
   
5. Click Continue. The Add a Mail account dialog box appears:
   
6. In the Name text box, type the name that you want to appear on messages you send.
7. In the Email Address text box, type the e-mail address of the account you created.
8. In the Password text box, type the password for that e-mail account.
9. Click Sign In:
   

10. In the Account Type list box, select the type of incoming mail server that you want to use:
    • If you want to use POP, select POP.
    • If you want to use IMAP, select IMAP.
      
11. In the Incoming Mail Server text box, type mail.example.com, replacing example.com with your own domain name.

    👍 Tip Use mail.example.com rather than a server hostname. Secure SSL/TLS access with POP3 and IMAP works normally, and the setting keeps working if your account is ever moved to a different server.

12. In the Outgoing Mail Server text box, type mail.example.com as well.

    🚧 Important If Mail warns that the certificate does not match the server name, do not dismiss the warning. Use your server name in place of mail.example.com instead — find it in the Hosting Panel under Products & Services → Hosting & Servers → Manage. See Add your email to your phone and desktop.

13. Click Sign In. Mail tries to log in to the server a second time:
    • If the login is successful, and you selected POP as the account type, configuration is complete.
    • If the login is successful, and you selected IMAP as the account type, follow these additional steps: i. Mail asks which apps you want to use with the account. Confirm that Mail is checked. Optionally, you can also select the Notes app if you want:
      ii. Click Done. Mail adds the account and downloads any messages. iii. On the Mail menu, click Accounts:
      iv. In the list of accounts, click the account you just added, and then click Advanced:
      v. Confirm that the Path Prefix text box is set to INBOX, and then click OK:
      

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More information

• For information about how to troubleshoot issues with Mail on macOS, please visit https://support.apple.com/en-us/HT204075.
• You can also get more Mail troubleshooting tips in Troubleshooting Apple (Mac) Mail.

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Related articles

• Introduction to e-mail protocols
• Set up email in any app
• Troubleshooting Apple (Mac) Mail
• Troubleshooting e-mail accounts