Managing Professional and Pro Plus Email Hosting accounts

This article describes how to manage your Professional and Pro Plus Email Hosting accounts using the Hosting Panel. From the Hosting Panel, you can do the following:

• Create and manage email accounts.

• Set up forwarders.

• Set up a catch-all address.

• Import email data from another server.

• Check the DNS status of your domain.

• Get the mobile app for Android and iOS devices.

• Set up DKIM (DomainKeys Identified Mail) for your domain.

• Get configuration information for third-party email client applications.

Accessing the management interface

To access the management interface for Professional and Pro Plus Email Hosting accounts, you use the Hosting Panel. To do this, follow these steps:

1. Log in to the Hosting Panel at https://my.hosting.com.

2. In the left sidebar, click Products & Services:

   

3. In the list of products and services, click your Professional or Pro Plus Email Hosting account:

   

4. Click Login:

   

5. The email administration interface appears in a separate tab:

   

The following sections describe these options in detail.

Creating an email account

To create an email account, follow these steps:

1. Click the Email Accounts icon:
   

2. Click Create new email account:
   

3. In the Email text box, type the username for the email account:
   

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   Tip

   To make the account an administrator account, select the Make this email account an admin check box.

4. In the Password section, type the password.

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   Tip

   Alternatively, you can click Automatically generate password to automatically generate a random, strong password.

5. In the Password recovery email address text box, type an email address to be used if the user needs to reset his or her password.

6. Click Create new account, and then click Done. The new account is ready to use.

Managing an existing email account

To manage an existing email account, follow these steps:

1. Click the Email Accounts icon:
   

2. Under Email Accounts, locate the account you want to manage, and then click the three-dot icon:
   

3. Several options appear:

   • Access Webmail: Select this option to access webmail for the account.

   • Reset Password: Select this option to reset the password for the account.

   • Manage Alias: Select this option to add an alias. Aliases enable you to use multiple e-mail addresses with one account. For example, if the primary email account is info@example.com, you could add an alias information@example.com, and the info@example.com account would receive any messages sent to information@example.com.

   • Disable Admin Rights / Make Admin: Use this option to grant or revoke administrative rights to the account.

   • Suspend Account: Select this option to suspend the account.

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     Note

     To unsuspend an account, in the account list, in the Status column, hover over Suspended, and then click Unsuspend .

   • Delete Account: Select this option to delete the account.

Setting up forwarders

You can set up a forwarder to forward messages from one account to another. To do this, follow these steps:

1. Click the Internal Forwarding icon:
   

2. Click Create an internal forwarding account.

3. In the Forward mails from text box, type the username of the account from which you want to forward messages:
   

4. In the Forward to list box, type the destination email address for the forwarded messages.

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   Tip

   You can forward messages to multiple email addresses if you want.

5. Click Create internal forwarding account.

Setting up a catch-all address

You can set up a catch-all address for your domain. A catch-all address "catches" e-mail messages that are sent to non-existent or invalid e-mail addresses on your domain. For example, normally if a customer sends a message tosals@example.com instead ofsales@example.com, the message is rejected (assuming, of course, that asals@example.com address does not actually exist). With a catch-all address however, this message is delivered to the e-mail account that is designated as the catch-all address.

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Important

When you enable a catch-all address, you can receive a large volume of unwanted e-mail messages, including spam. Additionally, these messages take up disk space, so you should regularly monitor a catch-all address to ensure it is not filling your storage quota.

To configure a catch-all address for your domain, follow these steps:

1. Click the Catch-all Email icon:
   

2. Click Enable catch-all mailbox.

3. In the Enter email address text box, type the email address where you want to receive the catch-all messages:
   

4. Click Set this email as catch-all. The catch-all address is now active.

Importing email data from another server

You can import messages from another email account on a remote server. For detailed information about how to do this, please see this article.

Checking the DNS status of your domain

This section enables you to set up your domain for email, and check the current status of your domain's MX and TXT DNS records.

For detailed information about how to set up DNS records for your domain's email, please see this article.

Getting the mobile app for Android and iOS devices

To download the mobile app, click the Get Mobile App icon.

Setting up DKIM (DomainKeys Identified Mail)

DKIM (DomainKeys Identified Mail) helps ensure that your messages are delivered reliably to recipients.

For detailed information about how to set up DKIM for your domain, please see this article.

Getting configuration information for third-party email client applications

To view configuration information for third-party email client applications, such as IMAP and SMTP server settings, click the Configure desktop app icon.

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Tip

For additional information about how to set up a third-party client application for your email accounts, please see this article.

Related Articles

• Changing your password in Professional and Pro Plus Email Hosting

• Importing contacts into Professional and Pro Plus Email Hosting

• Managing your email in Professional and Pro Plus Email Hosting webmail

• Setting up DKIM for Professional and Pro Plus Email Hosting

• Integrating Professional and Pro Plus Email Hosting accounts with Gmail

• Managing email signatures in Professional and Pro Plus Email Hosting